Abdul Aziz Al Ghurair is a big-picture thinker. He does not worry too much about short-term targets, recruitment of talent and market fluctuations — these are daily challenges easily overcome.
The most significant issue facing Abdul Aziz Al Ghurair, the Mashreq Bank CEO, today is that he can no longer see his customer. “He doesn’t come to my branch any more,” he laments. “How do I reach him?” More